General Security Reminders:

• Store checks in a secure/locked location on site.
• Destroy/shred checks after 91 days.
• Do not share login and password information.
• Maintain up-to-date anti-virus software.
• Protect against unauthorized access to the Scanner and the Remote Deposit Services, including unauthorized electronic or internet access to the programs.
• Notify Southern First immediately if you have any reason to believe security or confidentiality has been or may be breached. 

Procedural Reminders:

• Training your employees on the technical and operational procedures related to RDC is critical to ensure effective and accurate RDC transmissions.
• RDC Services should be used for business purposes only.
• Batch transmissions can occur Monday – Friday, between 8:00 AM, EST and 6:00 PM, EST (excluding Federal Holidays).
• Check images should be reviewed prior to approving a batch to verify checks can be read clearly.
• Duplicate checks identified by the system should be reviewed prior to your approval of a batch.
• Chargeback notices will be delivered electronically through Business Online Banking; however, instructions from Southern First along with the substitute check (if applicable) will be sent via USPS. Do not re-deposit the original check if a chargeback occurs.
• Instructions on how to handle adjustments will be sent by letter through the USPS. Wait for instruction from Southern First before re-depositing the original check.
• Southern First may conduct on-site inspections to confirm adequate RDC processes are in place and meet the requirements outlined in the Commercial Online Banking Agreement.
• Contact your Client Officer or call Client Solutions at 866-314-5638 regarding:
  • Connectivity Issues
  • Temporary Limit Increases